COVID-19 (Coronavirus) Updates
Update Posted: 5/29/2020
We are happy to announce that our Bank lobby will re-open on June 1st 2020 & resume our normal banking hours
The health and well-being of our customers and employees remains a top priority as we continue to practice appropriate social distancing measures.
Our staff will be wearing face masks in the public areas of the bank.
\While we strongly recommend you wear face masks at all times you will be required to wear a face mask when a physical distance of 6 feet cannot be maintained, such as when accessing your safe deposit box.*
*You may be asked to temporarily remove any face covering for identification and security purposes.
What you can do to Stay Safe
- Use drive-thru, online options or night deposit when possible
- To encourage the use of our electronic products during this time we will continue to waive our $1.00 Foreign ATM, $1.00 Mobile Deposit Capture and our Bill Pay fees until July 1st 2020.
- Refrain from entering the lobby unless you have a banking need, and do not bring guests in with you
- Limit the length of your stay to the minimum time required to do your business
- Maintain Physical Distancing of at least 6 feet – follow floor markers & signs
- Wear a mask
- Use the Hand sanitizer available upon entering and leaving the lobby
- Tissues are available if needed
What we are doing to Stay Safe
- Plexiglass sneeze guards have been installed at each teller station and the front desk
- Staff are required to wear face masks in the public areas of the bank
- Signs and Floor Markers have been installed to maintain 6’ physical distance
- We are limiting the number of people allowed in the lobby at any given time. (You may be asked to wait in your car until we call you.)
- Lobby is sanitized frequently
- Hand sanitizer is available
- Our public Restrooms are Closed
- We are educating employees on best practices recommended by the CDC
There are many things you can do to prepare and prevent the spread of COVID-19. For the latest information and recommendations, visit the CDC's resource center https://www.cdc.gov/coronavirus/2019-ncov/index.html the Minnesota Department of Health website https://www.health.state.mn.us/diseases/coronavirus/index.html or call the MDH COVID-19 public hotline which is open 7 a.m. to 7 p.m. The hotline number is 651-201-3920.
We value your health, safety and continued business and have no doubt we can navigate this tough environment together. Please stay safe, healthy and don’t hesitate to contact us with any questions, concerns or banking needs.
We appreciate your business
Update Posted: 4/7/2020
Defending against COVID-19 Fraud and Scams
The U.S. Federal Government has passed the Coronavirus Aid, Relief, and Economic Security Act (CARES Act) to help individuals and businesses cope with economic impacts of the COVID-19 pandemic. As welcome as this relief is, it also opens up opportunities for fraudsters to commit crimes by preying on confusion about stimulus checks and loans. Bank of Maple Plain would like to provide this warning to our customers to remain vigilant on an increase in scams and fraud related to the Coronavirus Disease (COVID-19).
Common Scams and Fraud
Be cautious of anyone attempting to prey on your emotions by using fear or threatening messages.
- Emails that contain urgent-sounding messages like "COVID-19: New case confirmed in your neighborhood" can make you believe you need to act quickly. This is a common tactic of fraudsters and could indicate an attempt to gain access to your information, particularly if sent from an unknown company or a source to which you haven't subscribed
- Imposters posing as government officials are reaching out to individuals and businesses through phone calls, social media, and text.
- Facebook posts targeting seniors that claim the existence of COVID-19 grants to help pay medical bills. The posts contain a link to a fake website for a fraudulent government agency called the U.S. Emergency Grants Federation.
- Scam calls to small businesses about virus-related loans or funding. The scam requires businesses to supply personal information or payment in order to qualify for the loan.
- Fraudsters may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes.
- Imposters sending text messages or emails appearing to be from a Financial Institution and requesting personal information, online banking credentials, Debit or Credit card numbers and or Pin numbers.
- Avoid clicking on links in unsolicited emails and be wary of attachments. Email scammers often try to elicit a sense of fear or urgency in victims.
- Only use trusted sources- such as legitimate government websites for the most up-to-date fact based information about COVID-19.
- Do not reveal personal information or financial information in an email, and do not respond to solicitations for this information.
- Always verify a charity before making donations by contacting the charity directly or verify the charities existence. Do not donate if the solicitor is using high-pressure tactics or insists on a cash donation
Government Agencies Will Not Contact Individuals
According to the Internal Revenue Service (IRS), relief payments will be automatic and be deposited in the same account used for individual annual tax payment/refund. The IRS provided additional guidance for COVID-19 relief payments:
- The IRS will not call you for information about your bank account or debit card.
- There is no need to sign up for relief checks or call the IRS. The payment is automatic.
- If you receive a relief check in the mail before the official government distribution, this check is fraudulent.
- It is also a scam if a government official contacts you and claims you can get your stimulus check faster if you provide personal information.
Bank of Maple Plain Will not Contact you requesting personal or account information
Bank of Maple Plain will never contact you and ask for complete card numbers, account numbers or personal information, whether by text, email, or telephone call.
- COVID-19 will not change the operation of our electronic banking products. In fact, we encourage the use of our Online Banking and Mobile app and services to help minimize the need to visit our bank for routine transactions.
- If you receive a call from anyone asking for information about your debit card, mobile banking, bank accounts, online banking credentials, or any other banking information hang up immediately. Bank of Maple Plain would never call and ask for this information.
- Never provide to anyone your Personal Identification Number (PIN) or your user name and password used to access online banking or mobile banking. There is NEVER a legitimate reason to provide this information, no matter how insistent a caller may be. In fact, the more insistent the caller, the more confident you can be they are a scammer.
Small Businesses Are Targets
Businesses are also at risk right now. Bad actors posing as government imposters are attempting to get personal information and/or payments. As part of CARES, small businesses should apply for a loan through their financial institution and verify who they are working with. Additional guidance from the Federal Trade Commission (FTC) includes:
- If a government agency contacts your business, don't automatically assume it is legitimate. Check online to make sure the agency exists.
- Be wary of social media posts from friends directing you to websites for government small business grants. Scammers can easily impersonate your friends on social media.
- Never give out your business' financial information over the phone.
- Don't send money to anyone in hope of receiving additional relief funds for your business.
Bank of Maple Plain is here to help
If you have questions or think you might be a victim, call Bank of Maple Plain at (763) 479-1931. Customer service representatives are available Monday through Thursday from 8:00am to 5:00pm, Friday from 8:00am to 6:00pm and Saturday from 9:00am to 12:00pm.
Fraudsters are preying on your fears during this time of uncertainty. By paying attention to how fraudsters operate, you can avoid falling into their trap. If you do fall victim to a scam, report it to the Federal Trade Commission at www.ftc.gov/complaint or the FBI's Internet Crimes Complaint Center at www.ic3.gov
For more information on coronavirus-related scams, go to;